What is the Certified Service Center Program?
The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.
The Certified Service Center Program's Mission:
The mission of the Certified Service Center program is to encourage professionalism within the service industry and to publicly identify those service facilities that strive to provide honest, competent and professional service. The program is designed to provide positive service experiences to all consumers. The Certified Service Center designation is presented to those service facilities that provide a level of service professionalism that meets or exceeds the high levels established by the requirements of this certification.
What Is A Certified Service Center?
Certified Service Centers carry the mark of excellence. They have proven that they have what it takes to be listed among the very best service centers. They enjoy preferred status among manufacturers and customers alike.
Why should I choose a Certified Service Center?
Each approved CSC exhibits specific business practices designed to help promote a continuous strong emphasis on quality service and customer satisfaction. An approved CSC has undergone an extensive review of their management and customer service policies, dress code, adherence to federal and local regulations, insurance coverage and technician qualifications to assure that you the customer experience the best quality of service on your product that is available today.
What are the benefits from doing business with a Certified Service Center?
• Customer Satisfaction is Our Top Priority
• Nationally Certified Technicians
• Nationally Certified Customer Service Personnel
• Nationally Certified Service Manager
• Verification of Good Business Practices
• Written Warranty and Customer Service Policies
• Industry Approved Equipment
• Professional Appearance
• Insurance Coverage
• Code of Conduct
How does a facility become CSC Certified?
Technicians and technical workers employed by each CSC applicant are certified by a recognized national certification provider. Each Certified Service Center has a manager who has passed the national Certified Service Manager (CSM) exam, the equivalent approved management training courses, or a two-year associate business degree (or higher).
The CSC designation is supported by the following leading manufacturers:
Panasonic Consumer Electronics Co.
Pioneer Electronics (USA), Inc., CSD
Sub Zero Manufacturing, Inc.
Soliloquy Loudspeaker Co.
Hitachi America Ltd., Home Elecronics Division
Parasound Products, Inc.
Digital LG-Zenith Service
Rostra Precision Controls, Inc.
APDA (Appliance Parts Distributors Association)
Sony Electronics, Inc.
CCM Cellular Connection of Miami, Inc.
Dey Appliance Distributing
Kenwood USA Corporation
Toshiba America Consumer Products
Sharp Electronics Corporation
Night Owl Optics